Return & Refund Policy

Last Updated: August 27, 2026
Website: https://jointheroot.com
Contact: info@jointheroot.com

Thank you for choosing The Root.

This Refund, Returns & Product Policy explains how purchases made through The Root and jointheroot.com are handled, including digital products, physical products, preorders, print-to-order products, returns, exchanges, refunds, shipping, and product issues.

By placing an order with The Root, you acknowledge and agree to this policy, subject to any consumer rights that apply to you under applicable law.

1. General Product Policy

The Root offers a variety of products and resources, which may include:

• Digital workbooks and PDFs;

• downloadable resources;

• Root Minis and other digital programs;

• printed workbooks;

• books;

• journals;

• card decks and conversation cards;

• apparel;

• mugs and other merchandise;

• physical products produced on demand;

• preorder products; and

• other Root products introduced from time to time.

Different products may be subject to different fulfillment, return, or refund conditions. The applicable product description and this policy should be reviewed before placing an order.

Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

2. Digital Products

Digital products may include PDFs, workbooks, guides, challenges, exercises, cards, and other electronically delivered materials.

Digital delivery

Digital products are generally delivered electronically to the email address provided at checkout or made available through the designated delivery system.

Please make sure your email address is accurate when placing your order.

Digital product refunds

Because digital products can be accessed, downloaded, saved, and retained after delivery, digital products are generally not eligible for cancellation or refund after successful delivery or access, except where:

• a refund is required by applicable law;

• the product was not supplied as described;

• the digital file is defective or unusable and we cannot reasonably correct the problem; or

• The Root chooses to provide a refund or other remedy at its discretion.

Where applicable law gives you a right to cancel a digital-content purchase, that right may be affected by your express consent to immediate delivery and acknowledgment of the consequences of that consent. Any such rights will be handled in accordance with applicable law.

Problems accessing a digital product

If you cannot access a digital product you purchased, please contact:

info@jointheroot.com

We will make reasonable efforts to restore access, provide a replacement file, or otherwise resolve the technical issue.

3. Physical Products

Physical products may include books, printed workbooks, journals, cards, apparel, mugs, and other merchandise.

Physical products may be fulfilled directly by The Root or by a third-party manufacturing, printing, or fulfillment partner.

Before ordering

Please review the product listing carefully before purchasing, including:

• product description;

• size or dimensions;

• color or design;

• materials where provided;

• quantity;

• shipping information; and

• any product-specific restrictions.

Colors and appearance may vary slightly between your screen and the physical product.

4. Returns for Physical Products

Unless otherwise stated on the product page, eligible physical products may be returned if the applicable return requirements are satisfied.

To request a return, contact:

info@jointheroot.com

within the applicable return period stated on the product page or otherwise required by applicable law.

Returned products should generally be:

• unused;

• in their original condition;

• in their original packaging where reasonably possible; and

• accompanied by the relevant order information.

You are responsible for safely packaging an authorized return so that it is not damaged during shipment.

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, incorrectly supplied, or applicable law requires otherwise.

5. Items That Cannot Be Returned

Certain products may be non-returnable where permitted by applicable law, including products that are:

• personalized or customized specifically for you;

• made to your specifications;

• produced specifically for your order;

• clearly identified as final sale; or

• otherwise excluded from return under applicable law.

Any product-specific return restrictions will be disclosed on the applicable product page where required.

Even where an item is marked non-returnable, statutory rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming products remain unaffected.

6. Damaged Products

If your physical product arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

• your order information;

• a description of the damage; and

• photographs of the product and packaging where possible.

Depending on the circumstances, we may provide:

• a replacement;

• a repair where appropriate;

• a refund; or

• another remedy required or permitted under applicable law.

Do not discard a damaged product or its packaging until we have had an opportunity to review the issue, unless doing so is reasonably necessary for safety.

7. Incorrect or Missing Products

If you receive an item that you did not order, receive the wrong product, or your order is missing an item, please contact:

info@jointheroot.com

as soon as reasonably possible.

We will review the order and, where appropriate, arrange for the correct product to be sent, provide a replacement, or issue an appropriate refund.

You will not be responsible for return shipping costs for an item that was sent incorrectly by The Root.

8. Defective or Non-Conforming Products

If a physical product is defective, materially different from its description, or otherwise does not conform to the applicable purchase agreement, please contact us.

We will work with you to determine an appropriate remedy, which may include repair, replacement, refund, or another remedy required by applicable law.

Nothing in this policy limits statutory rights relating to defective or non-conforming goods.

9. Preorders

From time to time, The Root may offer products for preorder before they are available for immediate shipment.

Preorder products will include an estimated fulfillment or shipping timeframe where reasonably possible.

Estimated dates are provided in good faith and may change due to manufacturing, printing, supply, shipping, or other circumstances.

If a preorder is significantly delayed or applicable law gives you a right to cancel because of the delay, we will provide the applicable cancellation or refund option.

Any special preorder terms displayed on the product page at the time of purchase will also apply.

10. Print-to-Order Products

Some Root products may be produced only after an order is placed.

Because these products may be created specifically in response to an individual order, they may not be eligible for cancellation or return simply because you change your mind, where applicable law permits such restrictions.

However, print-to-order products remain subject to applicable rights concerning:

• defective products;

• damaged products;

• incorrect products;

• products that do not match their description; and

• other statutory consumer remedies.

If there is a problem with a print-to-order product, contact info@jointheroot.com so we can determine the appropriate resolution.

11. Shipping and Delivery

Shipping times vary depending on:

• the product;

• destination;

• fulfillment location;

• shipping method;

• carrier; and

• circumstances outside our reasonable control.

Any shipping estimates displayed at checkout or on the product page are estimates unless expressly stated otherwise.

Once a physical order has been shipped, tracking information may be provided where available.

The Root is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural disasters, strikes, or other events beyond our reasonable control.

Nothing in this section limits rights you may have under applicable consumer law.

12. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If you realize that you entered an incorrect address, contact info@jointheroot.com as soon as possible.

We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order, where permitted by applicable law.

13. Lost Packages

If tracking indicates that an order was delivered but you cannot locate it, please contact us so we can help investigate.

Depending on the circumstances, we may ask you to:

• verify the shipping address;

• check with household members or building management;

• contact the carrier; or

• provide additional information needed to investigate the delivery.

Where The Root or the applicable carrier is responsible for a confirmed delivery problem, we will work toward an appropriate resolution.

14. Customs, Duties, and International Orders

Customers ordering products internationally may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

The Root does not control customs processing times or fees imposed by a destination country.

Customers are responsible for ensuring that products can legally be imported into their destination country.

15. Exchanges

Where available, exchanges may be offered for eligible physical products.

Because availability can vary, an exchange may not always be possible.

If an exchange is unavailable, we may offer another appropriate remedy, subject to this policy and applicable law.

Digital products are not eligible for exchanges.

16. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method used for the purchase unless another method is required or permitted by applicable law.

Processing times may vary depending on the payment provider or financial institution.

The Root cannot control the time required by a third-party payment processor or bank to post a refund.

17. Promotional and Sale Items

Products purchased during a promotional sale, discount, or special offer remain subject to this policy unless the applicable promotion expressly states different terms.

Products specifically identified as final sale may not be eligible for return or refund where permitted by applicable law.

Nothing in a final-sale designation removes statutory rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

18. Bundles

If products are sold together as a bundle, any applicable bundle-specific refund or return conditions will be disclosed at the time of purchase.

Where a bundle contains both digital and physical products, the refund or return treatment may differ between the individual components.

19. Order Cancellation

If you need to cancel an order, contact info@jointheroot.com as soon as possible.

For physical products, we will make reasonable efforts to cancel an order before it enters fulfillment or production.

Once an order has entered production, been customized, or shipped, cancellation may no longer be possible except where required by applicable law.

Digital products may be delivered immediately after purchase and may therefore be subject to the digital-product provisions of this policy.

20. How to Request a Refund, Return, or Replacement

To request assistance with an order, email:

info@jointheroot.com

Please include:

• your name;

• the email address used for the purchase;

• order number, if available;

• the product purchased;

• a description of the issue; and

• photographs or other supporting information where relevant.

We may request additional information reasonably necessary to process your request.

21. No Refund for Lack of Use or Change of Mind

Except where applicable law provides otherwise, a refund will not generally be provided simply because:

• you changed your mind

• you no longer want the product;

• you did not use the product;

• you did not complete a workbook or program;

• you purchased the wrong product after reviewing its description; or

• the product did not produce a particular personal-development outcome.

The Root does not guarantee particular personal, emotional, psychological, relational, professional, or other results from its products.

22. Consumer Rights

The Root respects applicable consumer-protection laws.

Nothing in this policy is intended to exclude, restrict, or override any statutory right, guarantee, warranty, cancellation right, refund right, or other remedy that cannot legally be excluded or restricted in your jurisdiction.

If applicable law provides you with greater rights than those described in this policy, those rights will apply.

23. Policy Changes

The Root may update this policy from time to time.

The "Last updated" date at the top of this page will indicate when the policy was most recently revised.

The policy applicable to your purchase will generally be the version in effect at the time you placed your order, subject to any rights or obligations imposed by applicable law.

24. Contact

For questions about refunds, returns, exchanges, damaged products, shipping, digital-product access, or other order issues, please contact:

The Root
info@jointheroot.com
jointheroot.com

We will make reasonable efforts to respond to legitimate customer-service requests and resolve product issues fairly and efficiently.

© 2026 The Root. All rights reserved.